Refund policy

You may return your items to us for the following reasons:

  • For change of mind, subject to Ikecho's Refund Policy below.
  • If the item is faulty, in accordance with your rights under the Australian Consumer Law. Depending on the issue, we may repair, replace, or refund the item.

 

RETURN POLICY:

At Ikecho Australia, we understand that preferences can change. For wholesale orders, we offer a 7-day return policy for full-priced items. This provides flexibility to request a refund or exchange.

 

To qualify, the items must meet the following conditions:

  • In 'As New Condition' (Note: 'As New Condition' means that the item must not have been worn; the item must be in pristine condition with no damage, scratches, or signs of wear. Determination of an item matching the definition of 'As New Condition' is at the sole discretion of Ikecho Australia.)
  • The return must occur within 7 days from the date of receipt.

 

Our Return Policy does not apply to:

  • Special, custom or made to order items.
  • Engraved items.

 

Our Return Policy is in addition to, and in no way limits, your legal entitlement and existing rights under Australian Consumer Law.

 

FAULTY ITEMS:

Prior to shipping, all Ikecho Australia products undergo thorough inspection to ensure they meet our rigorous quality standards.

 

In the rare event that your goods arrive damaged or faulty, please reach out to us via email at enquiries@ikecho.com.au on the day of receiving the goods, or the next business day if applicable. If there is visible damage to the package or products upon arrival, you may be required to return the goods along with their original packaging and invoice. Following the receipt and inspection of the items, we will gladly offer a refund or exchange promptly.

 

HOW TO RETURN YOUR ITEMS:

To initiate a return, please email our Customer Care team at enquiries@ikecho.com.au. Be sure to include your order number and contact details.

 

Please note that original shipping costs are non-refundable, and return shipping is at your expense. For tracking purposes, we recommend using a traceable shipping method, as refunds can only be processed once the items are received and inspected. 

 

Items must be returned in their original packaging and include all paperwork (such as the Certificate of Authenticity).

 

WARRANTY PROCEDURE:

In conjunction with our returns policy, Ikecho Australia offers a comprehensive warranty for all our products. We invite you to review the specific details by clicking here for more information.